Ku9s FAQ — all your questions answered in one place

No, ku9s policy allows each person to hold only one account. If multiple accounts are found, all of them may be permanently closed and any funds held may be forfeited. All benefits are available through a single account.

After logging in, go to "My Account" or "Profile" to update your details. To change your name or date of birth, contact the support team — you may need to submit supporting documents. Changing your mobile number also requires OTP verification.

KYC verification follows international standards to prevent fraud and money laundering. It must be completed before your first withdrawal or when your activity exceeds a certain threshold. You'll need to submit a photo of your National ID, passport, or driving license. Verification is typically completed within 24–48 hours.

Deposits via mobile banking typically reflect in your account within 1–5 minutes. Bank transfers may take 1–3 business days. If your balance hasn't updated within 15 minutes of a deposit, contact support with your transaction receipt.

Withdrawal requests from KYC-verified accounts are generally processed within 1–24 hours. Mobile banking withdrawals tend to be faster. Larger withdrawal amounts may require additional verification, which can take up to 24–72 hours.

The minimum deposit on ku9s generally starts from BDT 500, though this may vary by payment method. The minimum withdrawal is typically BDT 1,000. Daily, weekly, and monthly maximum withdrawal limits apply — log in and check the Cashier section for details.

To withdraw a bonus, you must wager a specified amount — this is called a wagering requirement. For example, a BDT 5,000 bonus with a 15x wagering requirement means you need to place BDT 75,000 in bets. Each bonus has its own terms — check the Promotions page for details.

After logging in, find your unique referral link or code under the "Referral" section. When someone registers using your link and makes their first deposit, you'll earn a referral bonus. The bonus amount depends on the referred person's deposit and may vary from time to time.

Minimum bet amounts vary by table in Live Casino. Generally, you can start betting from as little as BDT 100. Premium tables may have higher minimums. Check the table details before joining to see both the minimum and maximum bet limits.

ku9s automatically saves your game state if the connection drops. When you reconnect, you can continue from where you left off. If a bet is lost due to disconnection during a live game, contact the support team — the issue will be resolved by reviewing the transaction logs.

Log in and go to "Security Settings" or the "Security" section. Enable the "Two-Factor Authentication" option. You can choose between Google Authenticator or SMS OTP. With 2FA active, you'll need to enter an additional code each time you log in, keeping your account significantly more secure.

If you suspect unauthorized access, change your password immediately and log out of all devices. Then notify our support team — your account will be temporarily locked while an investigation is carried out. Never share your password or OTP with anyone to keep your account secure.

For Android installation issues, go to Settings → Security → Install from Unknown Sources and enable that option. Also make sure your phone has enough storage (at least 100MB). On iOS, you may need to trust the profile — go to Settings and trust the developer app. If the problem persists, contact support.

Yes, ku9s is fully mobile-responsive. Beyond the app, you can use it directly from Chrome, Firefox, Safari, or any modern browser. That said, the app offers extra benefits like faster performance and push notifications.

No, ku9s strictly enforces an 18+ policy. No one under the age of 18 is permitted to open an account or play. Age is verified during registration and identity is confirmed through the KYC process. Any account found to belong to a minor will be permanently closed.

For any complaint, first reach out via live chat or email. The support team will provide an initial response within 48 hours. Complex cases are escalated to the senior team. Our goal is to resolve every complaint fairly and promptly.